Announcing Rosetta Stone Parature Facebook Application

We are thrilled to be the first company to launch Parature on Facebook!

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So what exactly is Rosetta Stone Parature? It’s an integrated customer service channel for Facebook users. You’ll be able to log customer service requests directly or via wall posts, search our Knowledge Base for frequently asked questions, and engage in live chats with our customer service agents.

We know this feature will serve you better by giving you faster and more convenient access to Rosetta Stone customer service. In return, we achieve happy customers who can share their positive support experiences with friends. Parature will also help us improve any potential inefficiencies with our call centers.

You can read more about this new feature on Mashable.com or in our press release. Finally, take a look, try it out for yourself, and let us know what you think! www.Facebook.com/RosettaStone

Jay Topper

Jay Topper is responsible for the Customer Success organization within Rosetta Stone, including the support departments, language-learning coaches and the customer success team. Jay joined the company in 2007 as the chief information officer and held that position through the company’s April 2009 IPO. Prior to joining Rosetta Stone, Jay was chief information officer and SVP of India Operations for Seven Worldwide, a global pre-media company. Prior to that, he was chief information officer of PRG, a world leader in the entertainment technology industry. Jay holds a B.S. in Mathematics from the U.S. Coast Guard Academy and an M.S. in Telecommunications and Information Management from the Polytechnic Institute of NYU.
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